RENTAL TERMS & CONDITIONS
Rental Terms & Conditions
Last Updated: 2026
1. Agreement & Acceptance
Placing an order, approving a quote, making a payment, providing a credit card on file, accepting delivery or pickup, or electronically approving an order constitutes acceptance of these Terms. Any additional or conflicting terms proposed by Client are expressly rejected unless agreed to in writing by the Company.
2. Equipment Condition, Inspection & Acceptance
All rental items (“Equipment”) are provided in good, rentable condition.
- Client must inspect Equipment within four (4) hours of delivery or pickup.
- Company reserves the right to inspect returned Equipment within twenty-four (24) to seventy-two (72) hours after return.
- Damage, excessive cleaning requirements, or missing items discovered during inspection remain the Client’s responsibility.
3. Use of Equipment & Assumption of Risk
Client agrees to use Equipment only for its intended purpose and in compliance with all laws and safety requirements. Client assumes all risk of loss, theft, damage, or injury from delivery or pickup until Equipment is returned and accepted by the Company.
4. Indemnification
Client agrees to defend, indemnify, and hold harmless the Company, its owners, employees, and agents from any claims, damages, losses, injuries, or expenses arising from possession, use, misuse, or failure to return Equipment, except where caused by the Company’s gross negligence or willful misconduct.
5. Payments, Deposits & Right to Suspend Service
- Full payment is due two (2) weeks prior to the event unless approved otherwise in writing.
- Deposits are non-refundable and non-transferable:
- 50% for orders under $1,000
- 25% for orders over $1,000
- A valid credit card must be kept on file. Client authorizes charges for unpaid balances, damages, cleaning, replacement, late fees, or additional services.
- Company may suspend delivery, halt setup, or withhold Equipment for non-payment without liability.
- NSF checks incur a $50 fee.
6. Final Counts, Order Changes & Acceptance
- Final quantities must be confirmed by 12:00 PM (NOON) three (3) business days prior to the scheduled delivery (“OUT”) date.
- Business days are Monday–Friday, 10:00 AM–4:00 PM, excluding holidays.
- Reductions or cancellations within three (3) business days of delivery are charged at 100%.
- Rush orders, late changes, or additions may incur processing or labor fees.
- Approval of any quote, invoice, order, payment, delivery, or pickup confirms acceptance of these Terms.
7. Cancellations
- A signed Cancellation of Event Form is required.
- Canceled services incur a 50% service fee.
- Cancellations within two (2) months of the event are charged 100% of the quoted price.
8. Event Extensions
Event extensions are subject to availability and billed at $250 per hour, per worker.
9. Delivery, Setup & Site Access
Delivery and pickup times are estimated windows, not guaranteed times.
Client is responsible for:
- Safe and clear access
- Loading and unloading areas
- Required utilities (power, water, lighting, restrooms if applicable)
- Disclosure of stairs, elevators, long carries, uneven terrain, or restricted access
Failure to disclose access conditions may result in additional labor charges.
10. Safety Conditions & Right to Refuse Service
Company may refuse delivery, stop setup, or remove Equipment if conditions are unsafe due to weather, surface conditions, access issues, or safety concerns, without liability.
11. Substitutions & Availability
Comparable or equivalent substitutions may be provided if Equipment becomes unavailable due to damage, loss, or unforeseen circumstances.
12. Care, Cleaning & Damage Standards (All Equipment)
Normal cleaning is included. Extraordinary cleaning or damage—including but not limited to wax, grease, mildew, burns, strong odors, weather exposure, outdoor deterioration, or structural damage—is fully chargeable and not considered normal wear and tear.
Weather damage is not normal wear and tear and is fully chargeable.
13. Linen Replacement Costs
- Polyester / Satin Tablecloth: $70
- Velvet Tablecloth: $90
- Sequin Tablecloth: $95
- Sequin / Floral Overlay: $50
- Organza Overlay: $30
- Napkins: $2 each
- Satin Runner: $6
- Sequin Runner: $15
- Missing hanger fee: $5 each
Color variations due to dye lots are not defects.
14. Proper Handling, Cleaning & Repacking
Equipment must be handled, cleaned, and repacked as instructed. Failure to comply may result in cleaning, repair, or replacement charges.
15. Damage, Loss, Missing Items & Theft
- A 20% damage fee applies to glassware, dinnerware, and flatware.
- Damage exceeding 20% is charged at replacement cost.
- Missing items beyond ten (10) units are charged at replacement value.
- Late returns incur additional fees.
- Failure to return Equipment may be treated as theft or conversion.
16. Photo & Video Documentation
Photos and videos taken by the Company constitute valid evidence of Equipment condition, inventory, and quantities.
17. Pick-Up Orders & Security Deposits
A refundable security deposit is required for all pick-up orders. The deposit amount is equal to 25% of the total order value, with a minimum of $100, and may be capped at the Company’s discretion.
The deposit will be refunded upon timely return of all Equipment in clean, undamaged, and complete condition. The Company reserves the right to apply the deposit toward unpaid balances, damages, cleaning, missing items, or late returns.
18. Insurance Requirement
A Certificate of Insurance may be required for large orders or high-risk events.
19. Confidentiality & Pricing
Quotes and pricing are confidential and may not be shared with third parties or competitors.
20. Independent Contractor Relationship
No partnership, joint venture, or employment relationship is created.
21. Limitation of Liability
Company liability is limited to the total rental fees paid. The Company is not liable for incidental, consequential, or special damages.
22. Claims & Dispute Notification Window
All claims must be submitted in writing within ten (10) days of the event or return. Claims submitted after this period are waived.
23. Force Majeure
The Company is not liable for delays or non-performance caused by events beyond its control. Credits or refunds may be issued at the Company’s discretion.
24. Governing Law & Venue
These Terms are governed by the laws of the State of Illinois. Venue lies exclusively in Cook County, Illinois.
25. Attorney’s Fees
The prevailing party in any dispute may recover reasonable attorney’s fees and court costs.
26. Miscellaneous
No Waiver • Severability • Electronic Signatures • Entire Agreement • Accepted Payment Methods
Electronic approvals, digital signatures, and payments are binding and enforceable.