Question 1

Do you offer delivery, setup, and breakdown services?

Accepted Answer

Setup and breakdown services are available for select rentals and events. Our team will review setup needs during the planning and quote process.

Question 2

What areas do you serve?

Accepted Answer

We serve Chicago, the Chicagoland suburbs, and Northwest Indiana. Our team regularly delivers to a wide range of venues and event locations throughout the region.

Question 3

Do you deliver to venues, homes, and outdoor locations?

Accepted Answer

Yes. We deliver to banquet halls, hotels, private residences, and outdoor event spaces. Venue access and logistics are reviewed during the planning process to ensure a smooth delivery.

Question 4

How far in advance should I book my rentals?

Accepted Answer

We recommend booking as early as possible, especially for peak seasons and large events. Availability is confirmed once your order is finalized.

Question 5

Can I visit your showroom before booking?

Accepted Answer

Yes. Showroom visits are available by appointment and are highly encouraged. Visiting the showroom allows you to view select rentals in person, compare options, and discuss your event needs with our team to help finalize details with confidence.

Question 6

Can I rent items individually or as a package?

Accepted Answer

Both options are available. You may rent individual items or request a custom rental package based on your event needs.

Question 7

Are rentals cleaned before each event?

Accepted Answer

Yes. All rentals are professionally cleaned, inspected, and prepared before every event to ensure event-ready quality.

Question 8

Is there a minimum order requirement?

Accepted Answer

Minimum order requirements may apply depending on location and services requested. Our team will review details with you during the quote process.

Question 9

Can I make changes to my order after booking?

Accepted Answer

Changes may be accommodated based on availability and timing. We recommend contacting our team as soon as possible if updates are needed.

Question 10

What if my event details change?

Accepted Answer

We understand that event details can evolve. Our team will work with you to update your order when possible and review any adjustments during the planning process.

Question 11

What happens after the event ends?

Accepted Answer

After the event, our team handles breakdown and post-event handling at the scheduled time. Once the event concludes, there’s nothing you need to manage.

Petal Linens

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